Contact us
Email info@pacetech.co and tell us what you need help with. To help us answer faster, include your device, the app version and a screenshot if something looks wrong.
Cancelling a subscription or asking for a refund
This depends on where you bought your subscription. Purchases made in the app are billed by Apple or Google, so they can only be cancelled and refunded there.
Bought in the app on iPhone or iPad (Apple)
- Cancel: open Settings → your name → Subscriptions → Photold and tap Cancel Subscription. Apple's guide
- Refund: ask Apple at reportaproblem.apple.com.
Bought in the app on Android (Google Play)
- Cancel: open the Google Play app, tap your profile icon, go to Payments & subscriptions → Subscriptions → Photold and tap Cancel subscription. Google's guide
- Refund: ask Google by following Google Play's refund instructions.
Cancel an App Store or Google Play subscription at least 24 hours before the end of the current billing period to avoid being charged for the next one. Uninstalling Photold or deleting your data does not cancel it.
Bought on our website (FastSpring)
- Cancel: email info@pacetech.co, use FastSpring Buyer Support or the options in your FastSpring order emails.
- Refund: subscriptions bought on our website come with a 7-day money-back guarantee. Email info@pacetech.co within 7 days of your initial purchase. It does not cover renewals or credit packs. For any other refund, write to us or to FastSpring Buyer Support.
- Apple and Google cannot manage or refund website purchases.