Updated at 30.10.2026
This Refund Policy explains how refunds and cancellations work for DietX Premium subscriptions sold by Pace Yazılım Tasarım Anonim Şirketi, trading as DietX. It forms part of our Terms & Conditions. Who handles your refund depends on where you bought your subscription.
Our Merchant of Record is the only payment provider on dietx.pacetech.co: every order placed there is sold and processed by our Merchant of Record, and by no other reseller or payment processor. Our order process is conducted by our online reseller, which is the Merchant of Record for all our website orders and handles refunds. Refunds for website purchases follow the Merchant of Record's refund policy and buyer terms, which are linked at checkout and in your receipt e-mail; if this policy and the Merchant of Record's terms differ, the Merchant of Record's terms apply, and wherever you have greater rights under either of them or under the law of your country, the greater rights apply.
You can request a refund within 14 days of the transaction date of any website payment, including a subscription renewal. Requests are reviewed case by case by our Merchant of Record and, where approved, refunded to the original payment method. Refunds are not issued where there is evidence of fraud, refund abuse or other manipulative behaviour.
If you are a consumer in a country that gives a statutory right of withdrawal for online purchases (for example the EU, EEA, Switzerland, the UK or Türkiye), you can withdraw within the period and on the conditions set out in the Merchant of Record's refund policy. For subscriptions, this right generally applies to your first payment, not to later renewals, except where local law provides otherwise (for example, UK annual subscriptions on renewal). Where the law allows, the right of withdrawal may be lost once you have expressly agreed to immediate access and started using the Premium Service.
You can cancel at any time through the "Manage subscription" link in your receipt e-mail from our Merchant of Record, or by e-mailing us. Cancellation stops future renewals and takes effect at the end of the current billing period; your Premium access continues until then. Cancelling does not by itself refund the current period; to get money back, request a refund as described above. Deleting the DietX app or your DietX account does not cancel a website subscription.
When a payment is refunded or charged back, the Premium access bought with it ends, in the app and on the web.
Subscriptions bought in the DietX app are sold and billed by Apple or Google. Refunds and cancellations for these purchases are handled by the store under its own policy, and DietX cannot issue or override them:
Apple and Google cannot refund website purchases, and our Merchant of Record cannot refund app store purchases.
If you paid but cannot access Premium features, or something does not work as described, please contact us first at info@pacetech.co so we can fix it. If we cannot fix it, you can request a refund as described above.